Human service boundary
Education and navigation—not promises or representation.
This boundary applies to the public website, human intake, staff contact, and referrals.
Version: 1.0 · Effective: September 3, 2026
What Patriot Haven may provide
- General education using public and official information.
- Administrative organization and veteran-authored worksheets.
- Resource navigation and help preparing questions.
- Human referral to official agencies and currently verified, accredited, or licensed professionals.
What Patriot Haven does not provide
- Legal or medical advice, diagnosis, or treatment.
- VA claims representation, filing, or individualized claims advice unless a currently accredited person separately provides that service within their lawful authority.
- Eligibility decisions, rating predictions, evidence scores, outcome guarantees, or promises of faster agency action.
- AI triage, claim recommendations, or automated service decisions.
When the handoff occurs
If a question requires individualized preparation, presentation, or prosecution of a VA benefits claim, Patriot Haven must stop at the education and administrative boundary and direct the person to a currently VA-accredited representative. Accreditation is checked in VA's official directory at the time of a claims-related referral.
Learn how to verify accredited help.
Emergencies and official dates
Patriot Haven is not an emergency service and does not calculate or preserve legal deadlines. Call 911 for immediate danger. Call 988 then Press 1 for the Veterans Crisis Line. Contact the issuing agency or an accredited professional promptly about a date on an official letter.